FAQs | Spa
What if I need to cancel or reschedule my appointment?
All will agree, time is our most valuable asset. We ask that appointments be guaranteed against late cancellation or rescheduling with a major credit card. Your card is not billed unless your vacated appointment goes unfilled. We do our best to fill these openings–just like you, we’d much prefer to have another guest take your place than charge for a cancellation. Please provide at least 24 hours notice if you need to reschedule a treatment; 48 hours notice is required to cancel or reschedule groups of three or more or three or more treatments. This allows the spa enough time to fill appointments. “No-shows” will be charged 100% of treatments scheduled. The spa needs to pay its therapists even if a client is a “no-show”. This policy allows us to retain great employees.
What should I wear during my treatment?
Wear whatever you want! However, my advice is to wear loose, comfy, breathable, clothing. Dresses or loose pants for facials or waxing treatments tend to be best. Bring a hair brush, dry shampoo, or a hat if your having a facial, to fix or hide your "bed head."
Are children allowed at the spa?
Children are welcome. We suggest you provide their own entertainment (books, tablets, etc.). It is the adult’s responsibility to monitor the child’s behavior. We do allow children to enjoy certain spa treatments under the following guidelines: children under 16 must be accompanied by an adult and all children under the age of 18 must have an adult sign their initial consultation form.
Are gratuities included?
Your spa treatment fees do not include gratuities. Customary gratuity for each service provider is 15 to 20 percent. Please leave any gratuities at the reception desk when checking out. Cash gratuities are accepted or you may add gratuity onto your personal check. Tipping is never expected, but always very appreciated.
How do I pay?
We accept cash or check. However, we will require a major credit card to hold your appointment.
What if I'm pregnant or have other medical concerns?
Be sure to mention any medical information when you book an appointment. Certain treatments may not be advisable for you. Before your treatment begins, let your esthetician know of any medical concerns or if you’re wearing contact lenses before you have a facial. If you are pregnant, massage services are provided only if you are beyond your first trimester (twelve weeks).